Manager, Global Operations

This role was posted on April 21, 2023. Please note that we will review applications on a rolling basis and prioritize those received within the first two weeks of posting.

As of March 1, 2022, Last Mile Health is requiring staff to be fully vaccinated against COVID-19 wherever legally allowable and adhere to COVID-19 vaccination requirements to perform core work activities in all locations. To learn more, review our policy.

The role

At Last Mile Health, we are all stewards of our reputation and our resources. Do you have a track record of complex operations or country program operations with relevant experience with Fleet, Logistics and/or Facility management? If so, you may be the next Manager, Global Operations at Last Mile Health (LMH).

The Global Operations Manager is a core role under the Operational Services team overseeing the development and implementation of key Global and programmatic country operational processes, systems and improvement strategies  relating to Fleet Management, Transportation/Travels, Facilities Management, Asset Management and business operations compliance. The Global Operations manager would work with country teams to support improvements in key areas, such as planning, reporting, Policy compliance and cost optimization fleet and other operational activities.

The role is both strategic and hands-on, leading critical Operational  transformations and improvements in Last Mile Health’s (LMH) countries. Fundamental to this role is the ability to remotely manage and motivate multiple operational activities and teams, engage with country leadership, and take an active role in the development and implementation of key country operational strategies. In a single week you might advise a Country Director on fleet data, project manage fleet improvement initiatives, write an SOP for fire safety in our offices, and contact taxi vendors, etc.

The role is mostly aimed at professionals that highly value working across different cultures, appreciate traveling to field locations, are comfortable with the limitations that are sometimes imposed in a complex operating context, and are eager to provide a substantial contribution in standardizing and optimizing operational management processes and activities at a Global scale.

This role is based in Accra, Ghana and is open to candidates who are located in and have work authorization in Ghana. 

What you'll do

Fleet, Transportation & Travel Systems

• Lead the development, training and implementation of Global and Country level Fleet, Transport and Travel Management Policies 
• In partnership with countries develop, train and rollout systems and templates for the management, tracking and reporting of LMH’s Fleet acquisition, planning, utilization, maintenance, disposal and fuel consumption. 
• Lead initiatives to identify risks and improve operational performance of LMH fleet, travel and transportation processes and systems whilst optimizing cost
• Support countries to establish and maintain Prefered Supplier Agreement with fleet and travel related vendors in all our programmatic countries 
• Lead the implementation and monitoring of the Fleet management module of LMH’s Electronic Logistics Management Systems in LMH countries
• Work with Country Operations team to set and comply with standards and processes for logistics planning and management for in-country visits by staff and LMH visitors and stakeholders to ensure good travel experience
• Build capacity of Operations team to adequately manage and track fleet and fuel consumption systems 
• Frequently audit Fleet Management Processes, reports and systems 

Business Operations, Asset & Facility Management 

• Develop, train and rollout Asset and Facility Management Policies
• Rollout system for managing and disposing LMH assets in the various countries
• Develop and maintain standards for LMH offices and ensure compliance to these standards
• Lead initiatives to rollout systems that enhance Operational Data quality and reporting for effective decision making and operational planning
• Provide technical advice and support for office setup, relocation and vendor contracting
• Work with country teams to ensure all facilities are properly maintained and managed to mitigate Health and Safety risks to staff
• Work with Country Operations team to develop and provide trainings to staff on Health and Safety at the workplace
• Work with country teams to establish Prefered Supplier Agreements with vendors
• Establish systems to support  country teams track and monitor Vendor contracts and agreements
• Establish systems to support country teams track and follow registration and renewal schedules for Business Operations certifications and insurances
• Develop and rollout systems for tracking operational requests and fill rates
• Develop and rollout systems and templates for tracking Operational performance and reporting 
• Provide Technical and administrative guidance for the setup and operationalization of new operations sites, processes and systems
• Develop and implement Technical  Capacity building strategies to continuously improve the capacity of country Operations teams
• Lead and implement other operational activities as required

Compliance

• Demonstrate ongoing commitment to fraud detection, risk reduction, and fraud reporting, by working with country teams, Finance and Compliance functions to ensure operational activities in LMH countries  are compliant with Organizational and Donor Policies and standards as well as country regulations 
• Work with Country and Global Operations teams to ensure all operational activities are properly documented and maintained as per relevant Organizational, Donor and Country standards and regulations
• Work with LMH Finance and compliance functions to ensure systems are in place to ensure risks associated with Operations are evaluated regularly and plans are developed to mitigate any identified problems.
• Review internal and external country operational audits investigations and After Action reviews to detect operational risk areas and work with teams to implement Corrective and Preventive measures
• Promote and encourage a culture of compliance and ethics with LMH operations teams 

What you'll bring

• Progressive years of relevant experience in complex operations or country program operations with relevant experience with Fleet, Logistics and/or Facility management
• Significant experience working in the global south and in resource-scarce environments
• Significant experience working in multiple environments
• Experience in the global health space, either in program implementation or operations
• Experience directly managing employees, as well as proven experience influencing employees who are not in a direct reporting line
• Bachelor’s degree or equivalent experience in core subject areas
• Effective plan and protocol writing skills; able to maintain regional and country level plans and protocols
• Policy development, training and rollout skills
• Good stakeholder management skills
• Able to consolidate intelligence to produce threat assessments and recommendations
• Proven leadership capabilities within complex and high-stress situations; proven experience in managing fast tempo and dynamic crisis events
• Self-motivated and able to work independently 
• Effective written and oral communication skills and ability to clearly and simply communicate complex information to a diverse set of audiences ranging from local, national field staff to senior leadership.
• Understanding of contract management and ability to manage consultants effectively

You’ll impress us if you have

• Prior experience with logistics/Fleet management software solutions
• Experience working and supporting teams across diverse cultures and country context
• Experience with diversity, equity, and inclusion

Compensation information

At Last Mile Health, we strive to reward our employees equitably and transparently. This means that we pay our employees based on a clear and consistent methodology and without regard to identity or personal relationships. We have made this model fully transparent, so that everyone has access to all information related to compensation. We hope this helps you better understand Last Mile Health’s values and commitments to our employees. We look forward to answering any questions you may have during the hiring process.

Before applying to this role, please take a moment to learn more about our approach to compensation and how compensation works in each of the countries where we operate. Please find the link to our compensation model and benefits overview below:

OVERVIEW OF LAST MILE HEALTH’S COMPENSATION MODEL

Compensation for this position:

The band for this position: GHA-3

For Ghana, the range is $22,260- $46,993 USD dependent upon experience doing an equivalent role. Please note that compensation is subject to Ghana taxes. 

About Last Mile Health

Last Mile Health partners with governments to design, scale, strengthen, and sustain high-quality community health systems, which empower teams of community and frontline health workers to bring life-saving primary healthcare to the world’s most remote communities. LMH is a registered 501(c)3 non-profit organization. For more information, visit www.lastmilehealth.org.

We are an equal opportunity employer and value diversity at LMH. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.